Coronavirus Information

Book Pick-up Program

We at the North Wales Area Library are doing our best to continue serving the community during this unprecedented time. To that end, we will be rolling out limited contactless services. We are operating with limited staff to follow social distancing guidelines. We will fill your holds as quickly as possible, but wait times may be longer than usual. Thank you for your patience.

  • Pickup will be BY APPOINTMENT ONLY.

    • How to request materials. 

      • To make a request, you can:

        • place a hold online via our catalog (

        • email, subject line HOLD REQUEST. In the body of the email, please list:

          • Account holder’s name and phone number

          • Your library card #, if you have it

          • Title and author of book

      • call during staff availability hours

        • We request that you do not leave voicemail requests; if you feel you must, we will do our best to honor requests. Please speak slowly and clearly with the above information.

      • We ask that you place a hold on a maximum of 10 items (DVD, book, audiobook) at a time per account or 5 children’s books (the exception is Book Bags; see below).

      • We ask that you please be considerate and only request/place holds on TWO new release books at a time (not sure if they’re new releases? call and ask!).

      • Add to your “safe senders” filter so it doesn’t end up in spam/junk!

  • How to return materials.

    • Please place ALL materials (with the exception of Children’s Book Bags; see below) in the big red returns bin by the Swartley St. entrance. 

    • DO NOT leave materials on the lobby table or try and give them to staff. This is for everyone’s safety.

  • How to pick up materials.

    • When you receive a Hold Available email notification, please call or email to request an appointment.

    • For holds that are available, please allow a two business day processing period. After two days, you will receive a call or an email about scheduling an appointment.

    • You will be given a pick-up window (e.g. 3-4 p.m.). Appointment slots are M-Th 12-6, and Friday & Saturday 12-3 (NO EXCEPTIONS).

    • The Swartley St. lobby will serve as a contact-less pick-up location. Inside there is a large table sectioned alphabetically. Find the bag labeled with your LAST name; your checkout slip is inside. Double check your items; if there’s a problem, please give us a call. Please check the slip to make sure it’s yours. Please touch and take ONLY what belongs to you.

    • If you miss your pick-up window, your items will be held for three days. Please call or email to schedule a new appointment.

  • We will be waiving the usual fee for DVDs; however, any donations are welcome.

  • The HOLD time will be extended to 5 days.

    • We will continue to honor existing holds (e.g., yes, you’ll still get the call for Where the Crawdads Sing). At this time, we CANNOT place inter-library loan (ILL) requests or accept returns for other libraries.

  • How we are handling materials.

    • All returned materials are checked in and immediately placed in quarantine for two days.

    • Staff will be wearing mask and gloves at all times when handling materials.

    •  You can help by refraining from returning materials if you’re feeling sick.

  • How we are handling fines.

    • Please return items at your earliest convenience.

    • We will waive fines on any items that were checked out as of 3/13/2020 (when we closed). Any fines accrued before 3/13 will stand.

    • We will return to normal circulation rules as of 6/8/2020: any items checked out after that date will be subject to normal fines. 

    • We are waiving fees for DVDs during the time we are doing no-contact pickup. Donations are always welcome.

    • If you know you have fines on your account and would like to pay them, please give us a call.

  • Please be kind to your community members and return materials when you’re done with them, especially popular or new release books! (see aforementioned Where the Crawdads Sing!)

  • Please wear a mask when picking up.

  • Please practice social distancing: if someone is already in the lobby, wait until they exit.

  • ALL of these guidelines are subject to change! Be kind to us and each other. Enjoy your books!


    • There are currently 12 bags containing 10 mixed, staff-chosen books available for checkout AS A KIT (no exchanges-- please remember, we have limited staffing). There is also one board book bag and one higher level storybook bag (chosen from the Green spine label section). 

    • One bag per family at a time. You can email your request to or call during open hours (see above). You will receive a reply with which numbered bag is yours; it will be placed on the lobby cart with a checkout slip on it. A note will be put on your account as to which number bag you’ve already had, so when you request another, you won’t get a duplicate.

    • You may also request a bag of 10 staff-chosen books with some guidelines (Fancy Nancy! Curious George! Mo Willems!). However, if you do so, please give us two days to put it together.

    • Please return the bag to the LOBBY CART (there will be a labeled sign) NOT in the book return.

Coronavirus Information

The Center for Disease Control (CDC) says the best way to prevent illness is to avoid being exposed to the virus. Even if you feel healthy it is important to take these precautions to protect portions of the population that are more at risk. The CDC recommends the following steps to protect yourself:

  • Wash your hands often with soap and water, especially after you have been in public or around anyone coughing or sneezing. Wash your hands for at least 20 seconds (about the amount of times it takes you to sing the "Happy Birthday" song twice).

    • If soap and water aren't accessible, use a hand sanitizer that is at least 60% alcohol. Cover all areas of your hand.

    • Avoid touching your face with unwashed hands.

  • Avoid close contact with sick people. ​

  • Stay at home if you are sick.

  • When you cough or sneeze, cover your mouth a tissue or cough or sneeze into the inside of your elbow. Wash or sanitize your hands afterwards.

  • Clean and disinfect frequently touched surfaces daily (such as ​tables, doorknobs, light switches, phones, keyboards, sinks, and more).

  • Practice social distancing.

    • Stay at least 6 feet (2 meters) away from other people.

    • Do not gather in groups. Stay out of crowded places and avoid large gatherings.

    • You can learn more about social distancing and why it can help combat the spread of the coronavirus here.

  • Wear a mask or other cloth face coverings in public settings where other social distancing measures are difficult to maintain, such as grocery stores, pharmacies, and gas stations.

For more information about the coronavirus, check out the following sources:

Helpful Links

At the Library​​

Due to the continually evolving COVID-19 situation the library is closed until further notice.
If your bored and looking for something to do at home, many of our eResources are currently free to use even if you don't have a Library card, including Overdrive and Mango. Overdrive can be used to read free e-books and listen to e-audiobooks. Mango helps you learn or improve your foreign language and English Language skills. Just click on Mango, select Sign Up and where it asks for your library card number, put 17942020

All events and programs are canceled or postponed until further notice.

The toys located in the Library's children section have been put into storage until further notice.​

We will post notifications on our website and ​Facebook page when we have information on when these events will return to the Library. If an event is not listed on this page, then it will continue as scheduled. If any new events are postponed they will he added to this list and we will post a notice on our Facebook page.

The governor of PA has asked all non-essential businesses to close. Due to health concerns the Library will be suspending our book pick-up program effective today. The health and well-being of our patrons and staff is our number one priority. The Library is currently planning to reopen Monday, June 8 at noon.

Join Our Mailing List!
To receive our eNewsletters
North Wales Area Library

233 S. Swartley Street

North Wales, PA 19454


Regular Hours:

Sunday: Closed


Monday: 10:00 AM - 9:00 PM

Tuesday: 10:00 AM - 9:00 PM

Wednesday: 10:00 AM - 9:00 PM

Thursday: 10:00 AM - 9:00 PM

Friday: 10:00 AM - 4:00 PM

Saturday: 10:00 AM - 5:00 PM

Digital resources available 24/7

© 2019 North Wales Area Library |   Privacy Policy   |   NWAL is a 501(c)(3) organization