Frequently Asked Questions

 

How do I get a Library card?

Getting a library card is free and easy! You can begin the process of getting your library card here on our website. To finish getting your card, come to the library and tell the circulation desk staff that you completed an online application for a library card. You will have fill out a membership form, and present your ID or other proof of address such as a utility bill.

 

How do I renew my Library card?

Renewing your library card is easy; you can renew your card at the circulation desk next time you're at the library or you can call us at 215-699-5410 and we can renew your card directly over the phone. You can also email us at librarian@northwaleslibrary.org to renew your card.

What are your hours?

The library's current hours are:
 

  • Mondays - Thursdays: 11:00am to 7:00pm

  • Fridays: 11:00am to 4:00pm

  • Saturdays: 10:00am to 5:00pm

  • Sundays: Closed

Please note that currently Tuesdays are reserved for high risk and senior patrons. 

 

How many books can I check out?

Currently the total number of items (of any kind) you can have checked out is 30. Certain types of items have limits on how many you can have checked out at once, even if you haven't reached your 30 item limit. Launchpad tablets and attraction passes are limited to two at a time. iPads are limited to one at a time.

 

How can I renew my books?

There are several different ways to renew your books.
 

  • If you are in person at the library, simply tell the circulation desk staff which books you would like to renew.

  • You can also call us at 215-699-5410 and renew books over the phone.

  • You can renew books online, first you need to log on to your online patron account. The default password is the lass 4 digits of your phone number. Once logged on, click the red "Items Checked Out" tab. Click the box next to the items you wish to renew, make sure "Renew Selected Titles" is selected in the drop down box, and click "Go".

 
 

I can't renew my books! Why?

There are three main reasons why you might not be able to renew a book:
 

  • Another patron has the book on hold.

  • You have no renewals left for that specific book.

  • You have overdue books or outstanding overdue fines.

It's also important to note that certain items cannot be renewed, such as attraction passses, or can only be renewed by library staff, such as DVDs. If you have questions about why an item on your account cannot be renewed, contact the library at 215-699-5410 or email us at librarian@northwaleslibrary.org.

Can I donate used books/DVDs/etc.?

We only accept used book donations at certain times to year because of storage restrictions. We are not accepting used book donations at this time. When we are accepting donations we accept gently used paperback books, hardbacks books, children's books, DVDs, puzzles, board games, and music CDs. We never accept; heavily damaged books, textbooks, encyclopedias, VHS tapes, cassette tapes, and computer books/manuals. You can visit our Used Book Donation Guidelines webpage for a more in-depth explanation of what we do and don't accept.

 

How do I get onto my online account?

To begin logging on to your online account you must visit the log in page, this can also be reached by clicking the "Log In" button on the library home page. From there, you must enter your library card number which can be found on the back of your library card. Then you enter your password; the default password is the last four digits of your phone number. Then click the red "Log in" button and you will be on your online patron account!

 

How do I get into my Libby account?

Logging in to Libby (for iPhone, Android, PC, MAC, and most tablets):

  • Download the Libby app from your device’s app store or access Libby on your computer with the following link: https://libbyapp.com/

  • Follow the on screen prompts to set up an account. When prompted to select a library, search for "Montgomery County Library District Consortium"

  • Select the Montgomery County Library District Consortium result from your search, then choose a location from the dropdown provided according to the following information:

    • For library card numbers beginning with 25084: select “North Wales Area Library”

    • For library card numbers beginning with 22398: select “Montgomery County-Norristown Public Library”

  • Then, enter your entire library card number (without spaces) found on the back of your library card

  • From here, you can browse for eBook, audiobook, and Kindle titles

 

* Many Kindle and Nook devices require a different log-in process, please contact the library for assistance with setting up eBooks if you are unable to download the Libby app or access the Libby website on your device.

For other questions related to Libby, check out our Libby/Overdrive Help page.

 

How can I support the library?

You can support the library in different ways. To donate money, simply click the red "give" button on the top right hand corner of the page. On the new page, enter the information asked for and then click "submit". You can also check out other ways to give here, such as dedicating a book to a loved one. You can also support us through Amazon, by selecting us as your AmazonSmile charity or donating a needed book directly to the library through our AmazonSmile CharityLists.

You may also want to support the library through volunteer work. If you are 15 years of age or older make sure to read our volunteer guidelines before submitting your volunteer application.

 

Do you have public access computers?

Yes we do! In order to use our public access computers, you must agree to our computer use policy. If you are a member of the library, then you agreed to this policy when you filled our your membership forms. If you aren't a member of the library, a copy of this policy can be obtained from the circulation desk. We are also currently using disposable keyboard and mouse covers to help protect the health of our patrons, so before you begin to use our computers you must pick up the disposable covers from the circulation desk.

 

Do you have wireless internet (Wi-Fi)?

Yes, the library does have public access Wi-Fi. Our Wi-Fi is free to use and doesn't require a password. Simply come inside the library and connect your laptop, phone, or other device to the Wi-Fi called "NWLWiFi_Public" to begin browsing the internet.

 

Can I print from the Library? How much does it cost?

You can print from any of our public access computers! Printing costs 10 cents per black and white page, 25 cents per color page. After you click print on the computer, you must go the circulation desk and confirm your printing and pay before the pages will print.

 
 

Can I print from my personal laptop/phone/tablet at the Library?

Printing from personal devices is not possible. Low-cost printing is available from the public access computers, for only 10 cents per black and white page or 25 cents per color page.

Can I send a Fax from the Library? How much does it cost?

If you want to send a fax, simply ask a library staff member and we will help you! We ask for a donation of your choosing in return. The Library is not able to receive faxes.

 

Does the Library offer IT help?

The Library does not have any dedicated IT staff. Library staff will attempt to assist you with technical questions when possible, however staff will not be able to offer help during times when the Library is busy. Library staff cannot offer technical help in areas that involve your personal information, such as job applications and resumes.

 

Does the Library have tax documents?

The Library does not have pre-printed tax documents. Pennsylvania tax documents can be found online at https://www.revenue.pa.gov/FormsandPublications/FormsforIndividuals/Pages/default.aspx. Federal tax documents can be found online at https://www.irs.gov/forms-instructions. The Library does offer low cost printing, only 10 cents per black and white page or 25 cents per color page. 

 
 

What Attraction/Museum passes does the Library offer?

The Library currently offers passes to over 25 different attractions! These passes can be used by Library patrons to visit attractions like museums, gardens, and zoos free of charge. You can check out our "Attraction Passes" webpage for a full list of passes we offer, how many people each pass can be used for, and more.

What children's programming does the Library offer?

The Library offers a variety of children's programming. Currently we hold story time every Tuesday at 10am outside in our garden. For a full list of upcoming children's programming, check out our programs page. Our reoccurring programs list includes programs that happen every week such as story time, in that list children's events will be marked as (children). In our upcoming programs list, programs for children will be in light blue boxes.